Contact Us
The fastest way to reach ShortReels support is inside the app. Open ShortReels, go to Me, then choose Contact Us. Include your device model, iOS version, app version, and a short description of the issue.
Playback Issues
- Check your network connection and try switching between Wi-Fi and cellular data.
- Close and reopen ShortReels if an episode does not load or resume correctly.
- Update to the latest available version from the App Store when possible.
Account Access
If you cannot access your account or recent viewing history, contact us from inside the app with your device information and the approximate time the issue started.
Purchases
Purchases made through iOS are handled by Apple. If a purchase succeeds but the app does not update correctly, contact us in the app with the order time and item name. For refund requests, use Apple's purchase support process.
Useful Links
Review the Privacy Policy, Terms of Service, or return to the ShortReels homepage.